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The Role of Benchmarking and Service Level Agreement (SLA) Practices in IT Outsourcing Success.
Anne C. Rouse
Published in:
PACIS (2005)
Keyphrases
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service level agreements
service providers
business process
cloud computing
service level
quality of service
service oriented
business processes
grid services
web services
service quality
case study
information systems
resource management
database systems
resource allocation
lead time