Specification for Service Quality Management System of e-Learning.
Yi ZhangZhiting ZhuXiaoyong HuQing LiPublished in: ICWL (2004)
Keyphrases
- service quality
- management system
- e learning
- customer satisfaction
- ims qti
- electronic commerce
- service providers
- information systems
- online shopping
- user satisfaction
- quality of service
- knowledge management
- higher education
- learning environment
- competitive advantage
- learning materials
- learning process
- learning management systems
- decision support system
- learning objects
- information quality
- incident management
- call center
- knowledge sharing
- distance learning
- learning activities
- online learning
- website
- learning resources
- mobile learning
- learning experience
- competitive environment