Online customer reviews and consumer evaluation: The role of review font.

Yunhui Huang Changxin Li Jiang Wu Zhijie Lin

Published in: Inf. Manag. (2018)

Keyphrases

customer reviews
product reviews
opinion mining
product features
customer satisfaction
online product reviews
positive or negative
sentiment analysis
information retrieval
data mining
user generated content
online reviews
consumer reviews
real time
electronic commerce
information systems
artificial intelligence