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An IT Service Engineering and Management Framework (ITS-EMF).
Manuel Mora
Rory O'Connor
Mahesh S. Raisinghani
Jorge Macías-Luévano
Ovsei Gelman
Published in:
Int. J. Serv. Sci. Manag. Eng. Technol. (2011)
Keyphrases
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service platform
management system
information systems
artificial intelligence
knowledge management
main contribution
information management
data mining
web services
database systems
software engineering
decision support
service providers
virtual organization
enterprise systems
framework enables