Queueing Performance with Impatient Customers.
Zheng-Xue ZhaoShivendra S. PanwarDonald F. TowsleyPublished in: INFOCOM (1991)
Keyphrases
- arrival rate
- call center
- queueing model
- heavy traffic
- steady state
- queue length
- holding cost
- asymptotically optimal
- single server queue
- service systems
- service times
- arrival process
- single server
- queueing systems
- customer satisfaction
- queueing networks
- state dependent
- fluid model
- customer behavior
- queueing theory
- special case
- service providers
- marketing strategies
- customer relationship management
- service level
- markov chain
- stationary distribution
- customer service
- customer support
- potential customers
- genetic algorithm
- customer preferences
- interarrival and service times