Customer eXperience: A Bridge Between Service Science and Human-Computer Interaction.
Virginica RusuCristian RusuFederico BotellaDaniela QuiñonesCamila BascurVirginia Zaraza RusuPublished in: IHSED (2019)
Keyphrases
- human computer interaction
- customer service
- customer satisfaction
- service requirements
- eye tracking
- gesture recognition
- service times
- call center
- human computer interface
- user interface
- human computer
- facial expression recognition
- human factors
- service quality
- hand gestures
- augmented reality
- service oriented
- web services
- human activities
- software engineering
- artificial intelligence
- interaction design
- data mining
- interface design
- computer science
- interactive systems
- object oriented
- emotion recognition
- mobile devices
- machine learning