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Research on the influence mechanism of key halo effect and Matthew effect on product online word-of-mouth: considering the moderating role of online store service quality.
Shugang Li
Yanfang Wei
Zhaoxu Yu
Published in:
Multim. Tools Appl. (2024)
Keyphrases
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service quality
online stores
purchase intention
internet shopping
online shopping
website
customer satisfaction
information systems
life cycle
cloud computing
service providers
electronic commerce
user satisfaction
call center
product quality
competitive environment
information retrieval
databases