Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews.
Yukyung LeeJaehee KimDoyoon KimYookyung KhoYounsun KimPilsung KangPublished in: CoRR (2023)
Keyphrases
- opinion mining
- customer reviews
- online product reviews
- sentiment analysis
- product reviews
- product features
- sentiment classification
- opinion words
- customer satisfaction
- social networks
- data points
- topic modeling
- search engine
- artificial intelligence
- information systems
- bayesian networks
- probabilistic model
- language model
- data mining
- information retrieval