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Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study.

Amit PazgalSonja Radas
Published in: Comput. Oper. Res. (2008)
Keyphrases
  • queueing theory
  • queueing systems
  • markov chain
  • mathematical programming
  • arrival rate
  • customer behavior
  • electronic commerce
  • call center
  • tabu search