AliMe KBQA: Question Answering over Structured Knowledge for E-commerce Customer Service.

Feng-Lin Li Weijia Chen Qi Huang Yikun Guo

Published in: CoRR (2019)

Keyphrases

question answering
customer service
structured knowledge
semi structured
knowledge representation and reasoning
knowledge base
information extraction
conceptual graphs

information retrieval
question classification
electronic commerce
natural language
customer satisfaction
natural language processing
natural language questions
passage retrieval

cross language
reasoning systems
question answering systems
business models
call center
qa clef
structured data

syntactic information
artificial intelligence
incomplete information
email
qa systems
web services
database