AliMe KBQA: Question Answering over Structured Knowledge for E-commerce Customer Service.
Feng-Lin LiWeijia ChenQi HuangYikun GuoPublished in: CoRR (2019)
Keyphrases
- question answering
- customer service
- structured knowledge
- semi structured
- knowledge representation and reasoning
- knowledge base
- information extraction
- conceptual graphs
- information retrieval
- question classification
- electronic commerce
- natural language
- customer satisfaction
- natural language processing
- natural language questions
- passage retrieval
- cross language
- reasoning systems
- question answering systems
- business models
- call center
- qa clef
- structured data
- syntactic information
- artificial intelligence
- incomplete information
- qa systems
- web services
- database