Business process reengineering is not just for businesses but is also for governments: Lessons from Singapore's reengineering experience.
Kanapaty Pelly PeriasamyPublished in: IRMA Conference (2000)
Keyphrases
- business process reengineering
- electronic markets
- e government
- business processes
- conceptual modeling
- workflow technology
- electronic commerce
- change management
- innovative ways
- process oriented
- online services
- business process
- digital government
- business models
- government services
- public services
- knowledge management
- web services
- mobile devices
- case study