Digital-enabled Service Transformation in Public Sector: Institutionalization as a Product of Interplay Between Actors and Structures During Organisational Change.
Amizan OmarVishanth WeerakkodyJeremy MillardPublished in: ICEGOV (2016)
Keyphrases
- public sector
- business process change
- e government
- service delivery
- public services
- information sharing
- electronic government
- information and communication technologies
- environmental factors
- public administration
- social networks
- current practices
- product information
- public organizations
- web services
- government services
- life cycle
- real time
- knowledge management
- digital government
- business processes
- service providers
- inter organizational
- service oriented
- social network analysis
- distance learning
- service quality
- public participation