Flexible Business-oriented Service Interfaces in Information Systems.
Michal ZemlickaJaroslav KrálPublished in: ENASE (2014)
Keyphrases
- information systems
- telecommunications industry
- service quality
- business management
- service delivery
- information technology
- service providers
- business processes
- data mining
- business process
- service oriented
- web services
- health care
- service management
- business rules
- enterprise resource planning
- service provision
- mission critical
- business process management
- customer service
- virtual organisations
- end users
- service composition
- business models
- user interface
- business analysts
- competitive advantage
- enterprise systems
- user satisfaction
- business managers
- mobile services
- business strategy
- business logic
- knowledge management
- business intelligence
- strategic management
- marketing campaigns
- customer support
- legacy systems
- business applications
- virtual organization
- customer satisfaction