IT service climate, antecedents and IT service quality outcomes: Some initial evidence.
Ronnie JiaBlaize Horner ReichPublished in: J. Strateg. Inf. Syst. (2013)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- quality of service
- call center
- user satisfaction
- information systems
- online shopping
- technology acceptance
- information quality
- competitive environment
- customer loyalty
- climate change
- competitive advantage
- decision making
- social networks
- cloud computing
- job satisfaction
- end users
- web services
- customer requirements
- real time