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An intelligent knowledge-based chatbot for customer service.

Eric W. T. NgaiMaggie C. M. LeeMei LuoPatrick S. L. ChanTenglu Liang
Published in: Electron. Commer. Res. Appl. (2021)
Keyphrases
  • customer service
  • customer satisfaction
  • inventory control
  • expert systems
  • customer behavior
  • databases
  • decision making
  • customer support
  • business strategy
  • cooperative
  • governmental organizations