The role of the customer in software development: the XP customer - fad or fashion?
Steven FraserAngela MartinRobert BiddleDavid HussmanGranville MillerMary PoppendieckLinda RisingMark StriebeckPublished in: OOPSLA Companion (2004)
Keyphrases
- software development
- electronic commerce
- customer knowledge
- customer service
- extreme programming
- customer satisfaction
- customer behavior
- customer relationship management
- retail banking
- credit card
- software engineering
- information systems
- cost estimation
- churn prediction
- pair programming
- software architecture
- case study