Crafting user experience of self-service technologies: key challenges and potential solutions.
Victor KaptelininAntonio RizzoPaul RobertsonStephanie RosenbaumPublished in: Conference on Designing Interactive Systems (Companion Volume) (2014)
Keyphrases
- user experience
- emerging technologies
- user behavior
- user studies
- user interface
- user interaction
- mobile applications
- information access
- end users
- user engagement
- business intelligence
- m learning
- mobile services
- user perceptions
- social bookmarking
- interface design
- learning technologies
- data mining
- life cycle
- optimal solution
- data analysis
- technological solutions
- multimedia