The Same Wine but in New Bottles. Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon.
Antoine HarfouchePublished in: Int. J. Electron. Gov. Res. (2010)
Keyphrases
- public services
- e government
- government services
- government websites
- government information
- public administration
- service oriented
- service delivery
- governmental organizations
- federal agencies
- statistical information
- public organizations
- service quality
- digital government
- web services
- service providers
- public sector
- user satisfaction
- policy makers
- government agencies
- online services
- public participation
- relationship management
- decision making
- web technologies
- social media
- context aware
- electronic commerce
- end to end