Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective.
Daniel BurdaFrank TeutebergPublished in: Inf. Syst. Manag. (2015)
Keyphrases
- information quality
- end users
- service quality
- success factors
- service providers
- cloud computing
- customer satisfaction
- user satisfaction
- information systems
- web applications
- user interface
- electronic commerce
- user experience
- competitive advantage
- quality of service
- call center
- business intelligence
- knowledge transfer
- factors affecting
- perceived usefulness
- data management
- web services