Login / Signup
Quality certification in the virtual enterprise: An objective tool for supply chain management and customer satisfaction.
Angelo Martins
João José Pinto Ferreira
José M. Mendonça
Published in:
E-Business and Virtual Enterprises (2000)
Keyphrases
</>
supply chain management
customer satisfaction
virtual enterprise
supply chain
service quality
electronic commerce
information quality
user satisfaction
service providers
partner selection
customer retention
customer service
real time
learning systems
product design
rfid technology