The Service to Businesses Project: Improving Government-to-Business Relationships in Italy.
Marco BertolettiPaolo MissierMonica ScannapiecoPietro AimettiCarlo BatiniPublished in: EGOV (2003)
Keyphrases
- public services
- service delivery
- e government
- online services
- electronic business
- public sector
- service oriented
- electronic commerce
- relationship management
- government organizations
- government services
- service providers
- business models
- service management
- change management
- telecommunications industry
- information systems
- business environment
- public administration
- government agencies
- business applications
- digital government
- business intelligence
- information technology
- case study
- decision making
- business organizations
- customer service
- business managers
- service composition
- internet access
- business world
- nsf funded
- business owners
- business partners
- enterprise systems
- customer relationship management
- service quality
- business process
- business processes
- end users
- web services