Sentiment Analysis for Assessing Customer Satisfaction in Chatbot Service Encounters.
Mayuri RawatSeyed Ebrahim HosseiniShahbaz PervezPublished in: DeSE (2023)
Keyphrases
- customer satisfaction
- sentiment analysis
- service quality
- opinion mining
- sentiment classification
- customer service
- sentence level
- multi aspect
- text classification
- marketing strategies
- online reviews
- customer support
- text mining
- user satisfaction
- user generated
- natural language processing
- customer reviews
- product features
- product reviews
- customer retention
- service providers
- electronic commerce
- information extraction
- machine learning
- neural network
- public opinion
- call center
- sentiment lexicon