Passive RFID customer service enhancement using fuzzy logic.
Junjie ChenJing LiangQilian LiangWei WangBaoju ZhangPublished in: ISCIT (2011)
Keyphrases
- customer service
- rfid reader
- rfid tags
- radio frequency identification
- inventory control
- mobile phone
- image enhancement
- rfid technology
- radio frequency
- customer behavior
- low cost
- customer satisfaction
- image processing
- radio frequency identification rfid
- rfid systems
- data collection
- lightweight
- customer support
- call center
- database
- information technology
- decision making