Service Obligations Management in IT Outsourcing.
Liang LiuHui LeiDongjun LanRaymond E. RoseJon S. SeymourMurthy V. DevarakondaPublished in: ICEBE (2007)
Keyphrases
- service providers
- management system
- information systems
- configuration management
- service management
- service delivery
- service platform
- service provisioning
- service provision
- information management
- service oriented
- decision making
- web services
- distributed computing systems
- knowledge management
- end users
- enterprise systems
- information services
- data management
- reverse logistics
- virtual organization
- human resource management
- process management
- information technology
- seamless integration
- management policies
- virtual organisations
- reference architecture
- mission critical
- heavy traffic
- virtual enterprise
- mobile services
- network management
- semantic web services
- service discovery
- risk management