Understanding Patients' WOM of IT-Enabled Healthcare Service: A Case Study of Online Health Consultation.
Yezheng LiuXue ZhangJianshan SunYuanchun JiangZhiqiang TianPublished in: HICSS (2019)
Keyphrases
- health care services
- health care
- health records
- social networking sites
- medical care
- product reviews
- home care
- health information systems
- electronic health records
- chronic disease
- primary care
- health care providers
- consumer behavior
- information sources
- patient care
- medical data
- continuous monitoring
- clinical trials
- clinical data
- health related
- social networking
- clinical decision support
- cardiovascular disease
- sentiment analysis
- patient data
- service providers
- health services
- healthcare professionals
- social media
- health information
- web services
- medical records
- user generated
- opinion mining
- cloud computing
- user generated content
- service quality