Antecedents to service quality in a service centre environment.
Kenneth W. Green Jr.Leah RudolphCarl StarkPublished in: Int. J. Serv. Stand. (2008)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- user satisfaction
- quality of service
- online shopping
- real time
- incident management
- information systems
- information quality
- call center
- competitive advantage
- job satisfaction
- factors affecting
- technology acceptance
- customer requirements
- customer loyalty
- information technology