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Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts.
David Finnegan
Leslie P. Willcocks
Published in:
ECIS (2005)
Keyphrases
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tacit knowledge
knowledge management
explicit knowledge
implicit knowledge
knowledge transfer
knowledge sharing
domain knowledge
expert systems
prior knowledge
learning systems
knowledge creation
knowledge management systems
artificial intelligence
learning experience