Investigating Determinants of Voting for the "Helpfulness" of Online Consumer Reviews: A Text Mining Approach.
Wenjing DuanQing CaoQiwei GanPublished in: AMCIS (2010)
Keyphrases
- online reviews
- text mining
- online consumer reviews
- sentiment analysis
- sentiment classification
- text classification
- opinion mining
- text documents
- natural language processing
- knowledge discovery
- information retrieval
- document clustering
- product reviews
- data analysis
- information extraction
- sentence level
- data mining
- service quality
- product features
- topic models
- machine learning
- topic modeling
- artificial intelligence
- user generated