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Examining business value of customer relationship management systems: IT usage and two-stage model perspectives.

Yangfan LiJinghua HuangTingting Song
Published in: Inf. Manag. (2019)
Keyphrases
  • management system
  • customer relationship management
  • case study
  • prediction model
  • e learning
  • database systems
  • distributed systems
  • data mining systems