Exploring the Key Factors of Process Improvement that Drive Competitive Advantage: A Case of Serbia.
Ivona JovanovicDragana StojanovicDragoslav SlovicIvan TomasevicBarbara SimeunovicMilica MaricicPublished in: Business Process Management Workshops (2021)
Keyphrases
- key factors
- competitive advantage
- process improvement
- knowledge management
- business processes
- technological innovation
- business process
- factors affecting
- customer relationship management
- service quality
- software process
- market competition
- software process improvement
- e government
- root cause
- life cycle
- process model
- petri net
- decision support system