Service Value Broker Patterns: Integrating Business Modeling and Economic Analysis with Knowledge Management (Short Paper).
Yucong DuanAjay KattepurQuirino ZagareseWencai DuPublished in: SOCA (2013)
Keyphrases
- knowledge management
- economic analysis
- web services
- information systems
- business intelligence
- process oriented knowledge management
- management system
- case study
- competitive advantage
- service delivery
- strategic management
- business process modeling
- service providers
- electronic commerce
- business process
- knowledge sharing
- pattern mining
- web based learning
- business rules
- business applications
- customer service
- mission critical
- business processes
- service management
- service oriented
- sharing platform
- organizational learning
- knowledge engineering
- frequent patterns
- software engineering
- decision making
- service quality
- real world
- lightweight
- strategic decisions
- electronic business
- end users
- telecommunications industry
- artificial intelligence