An Adherence Support Framework for Service Delivery in Customer Life Cycle Management.
Leelani Kumari WickramasingheChristian GuttmannMichael P. GeorgeffIan E. ThomasHeinz W. SchmidtPublished in: COIN@AAMAS&MALLOW (2010)
Keyphrases
- life cycle
- service delivery
- service management
- change management
- service provision
- concurrent engineering
- e government
- requirements engineering process
- software development process
- design process
- end to end
- knowledge management
- public services
- requirements engineering
- product life cycle
- e learning
- project management
- service oriented
- supply chain
- data model