Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry.
Youchao TanYang ZhangRoohollah KhodaverdiPublished in: Ann. Oper. Res. (2017)
Keyphrases
- data envelopment analysis
- automotive industry
- input output
- multiple objective programming
- dea models
- linear programming
- mass customization
- efficient frontier
- service providers
- dea model
- multi criteria
- web services
- requirements engineering
- service quality
- machine learning
- artificial intelligence
- product information
- product design
- mathematical programming
- genetic algorithm