The value of human interaction in service channels.
Mika ImmonenSanna SintonenJouni KoivuniemiPublished in: Comput. Hum. Behav. (2018)
Keyphrases
- human interaction
- human computer interaction
- human interactions
- physical environment
- service composition
- service quality
- natural interaction
- service providers
- service oriented
- multi channel
- service discovery
- external information
- interaction analysis
- web services
- service delivery
- human operators
- service oriented architecture
- management system