Enterprise resource planning adoption and satisfaction determinants.
Carlos J. CostaEdgar FerreiraFernando BentoManuela AparicioPublished in: Comput. Hum. Behav. (2016)
Keyphrases
- enterprise resource planning
- service quality
- information systems
- erp systems
- user satisfaction
- user acceptance
- business processes
- technology acceptance
- information technology
- competitive advantage
- e government
- maturity model
- customer relationship management
- adoption decisions
- technology adoption
- perceived usefulness
- business process
- electronic commerce
- absorptive capacity
- knowledge management
- quality of service
- machine learning
- service providers