On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations.
Yuexin CaoVicente Iván Sánchez CarmonaXiaoyi LiuChangjian HuNeslihan IskenderAndré BeyerSebastian MöllerTim PolzehlPublished in: IWSDS (2021)
Keyphrases
- user experience
- customer service
- user studies
- user behavior
- end users
- user interface
- user interaction
- mobile applications
- customer satisfaction
- customer behavior
- inventory control
- user engagement
- interface design
- governmental organizations
- user perceptions
- lead time
- artificial intelligence
- online advertising
- call center
- content analysis
- emerging technologies
- distance learning
- customer support