Ranking the Factors that Impact Customers Online Participation in Value Co-creation in Service Sector Using Analytic Hierarchy Process.
Nabil HasanAzizah Abdul RahmanPublished in: Int. J. Inf. Syst. Serv. Sect. (2017)
Keyphrases
- analytic hierarchy process
- service providers
- judgment matrix
- online services
- customer service
- online stores
- customer satisfaction
- evaluation model
- multiple criteria
- evaluation method
- analytical hierarchy process
- online communities
- single server
- multi criteria decision making
- service times
- marketing campaigns
- multi criteria
- network effects
- fuzzy analytic hierarchy process
- service quality
- decision makers
- decision making
- intuitionistic fuzzy
- group decision making
- evolutionary algorithm
- ahp method
- genetic algorithm
- neural network