Samsung and Volkswagen Crisis Communication in Facebook and Twitter - A Comparative Study.
Boyang ZhangJari VeijalainenDenis KotkovPublished in: WEBIST (2017)
Keyphrases
- social media
- online social networks
- online social
- social networks
- social networking
- social networking sites
- social media platforms
- social network sites
- instant messaging
- social relationships
- crisis management
- communication systems
- communication networks
- communication overhead
- social media data
- real time
- online social networking
- communication channels
- social interaction
- website
- user generated content
- social web
- information exchange
- comparative study
- communication protocol
- information sharing
- social network analysis
- online communication
- data collection
- social networking websites