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A knowledge-rich similarity measure for improving IT incident resolution process.

Yong-Bin KangArkady B. ZaslavskyShonali KrishnaswamyClaudio Bartolini
Published in: SAC (2010)
Keyphrases
  • knowledge rich
  • similarity measure
  • high resolution
  • databases
  • mutual information
  • knowledge acquisition
  • learning algorithm
  • training data
  • domain specific
  • inference rules