From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms.
Jin ZhangJilong ZhangMingyue ZhangPublished in: Decis. Support Syst. (2019)
Keyphrases
- customer satisfaction
- service quality
- marketing strategies
- customer service
- customer data
- online shopping
- expert systems
- customer reviews
- electronic commerce
- user satisfaction
- databases
- knowledge management
- data mining
- core competence
- knowledge base
- direct marketing
- internet banking
- database
- customer retention
- customer support
- credit card
- smart card
- knowledge sharing
- information systems