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What makes end-user training successful? A mixed method study of a business process management system implementation.
Benny M. E. De Waal
Ronald Batenburg
Published in:
Int. J. Knowl. Learn. (2012)
Keyphrases
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end users
business process
management system
study proposes
business processes
real world
user interface
service providers
business intelligence
application development
business rules
ws bpel