Identifying Customer eXperience Touchpoints in Tourism on the Hotel Industry.

Luis Rojas Daniela Quiñones Cristian Rusu

Published in: HCI (13) (2021)

Keyphrases

electronic commerce
tourism industry
point of sale
world class
wide acceptance
case study
customer behavior
user experience
economic development
practical experiences
customer satisfaction
world wide
fastest growing
high tech
travel planning
customer service
software development