Customer orientation and performance outcomes in supply chain management.

Jungsik Jeong Paul Hong

Published in: J. Enterp. Inf. Manag. (2007)

Keyphrases

supply chain management
electronic commerce
supply chain
customer orders
customer demand
traffic management
market prices
rfid technology
inventory management
call center
customer service
trading agents
shop floor
dynamic pricing
capacity planning
strategic decision making
decision making