Customer Trust and Purchase Intention: How Do Primary Website Service Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam.
Le Van HuyNguyen Huu Thai ThinhLong PhamCindy StricklerPublished in: Int. J. E Serv. Mob. Appl. (2019)
Keyphrases
- service quality
- online shopping
- customer satisfaction
- purchase intention
- electronic commerce
- website
- internet shopping
- customer loyalty
- website design
- call center
- marketing strategies
- information quality
- online stores
- competitive environment
- service providers
- user satisfaction
- competitive advantage
- potential customers
- quality of service
- factors influencing
- web pages
- software engineering
- customer relationship management
- case study
- information technology