Predicting the Evolution of Service Value Features from User Reviews for Continuous Service Improvement.
Xu ChiHaifang WangZhongjie WangShiping ChenXiaofei XuPublished in: ICSOC (2017)
Keyphrases
- web services
- feature space
- service providers
- management system
- machine learning
- computer vision
- customer service
- feature vectors
- service quality
- service management
- real time
- heavy traffic
- extracted features
- service composition
- classification method
- benchmark datasets
- business processes
- access control
- feature set
- prior knowledge
- multiscale
- multimedia