A simulation case study: Reducing outpatient waiting time of otolaryngology care services using VBA.
Maryam HajiHoushang DarabiPublished in: CASE (2011)
Keyphrases
- case study
- health care
- health care services
- home care
- service providers
- service oriented
- web services
- knowledge management
- real world
- microsoft office
- simulation model
- service quality
- mobile services
- long term
- open source
- mathematical model
- end users
- information services
- ubiquitous computing
- service composition
- agent technology