The adoption of Firm-Hosted Online Communities: an empirical investigation into the role of service quality and social interactions.
David CorkindaleJiwat RamHoward ChenPublished in: Enterp. Inf. Syst. (2018)
Keyphrases
- social interaction
- service quality
- online communities
- social networks
- social influence
- online learning communities
- technology acceptance
- social media
- competitive environment
- mutual understanding
- customer satisfaction
- information technology
- technology adoption
- information systems
- service providers
- content analysis
- social behavior
- user satisfaction
- electronic commerce
- social systems
- interaction patterns
- online social networks
- social relationships
- social learning
- social ties
- virtual communities
- competitive advantage
- social networking
- motivational factors
- information quality
- quality of service
- online social
- data mining
- social network analysis
- data collection
- online learning
- response time
- e government