Towards intelligent incident management: why we need it and how we make it.
Zhuangbin ChenYu KangLiqun LiXu ZhangHongyu ZhangHui XuYangfan ZhouLi YangJeffrey SunZhangwei XuYingnong DangFeng GaoPu ZhaoBo QiaoQingwei LinDongmei ZhangMichael R. LyuPublished in: ESEC/SIGSOFT FSE (2020)