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Towards intelligent incident management: why we need it and how we make it.

Zhuangbin ChenYu KangLiqun LiXu ZhangHongyu ZhangHui XuYangfan ZhouLi YangJeffrey SunZhangwei XuYingnong DangFeng GaoPu ZhaoBo QiaoQingwei LinDongmei ZhangMichael R. Lyu
Published in: ESEC/SIGSOFT FSE (2020)
Keyphrases
  • incident management
  • situation awareness
  • service quality
  • service providers
  • decision support
  • intelligent systems
  • database systems
  • e learning
  • expert systems
  • data warehouse