Closing Service Quality Gaps Using Dynamic Service Level Agreements.
Carlos MendesMiguel Mira da SilvaPublished in: Int. J. Inf. Syst. Model. Des. (2016)
Keyphrases
- service quality
- service level agreements
- service providers
- quality of service
- customer satisfaction
- cloud computing
- electronic commerce
- user satisfaction
- service level
- information quality
- business process
- service oriented
- competitive environment
- database
- grid services
- qos requirements
- business processes
- case study
- web services