Factors Affecting Customer Satisfaction and Intentions to Adopt m-Service in China.
Fahad AsmiRongting ZhouTongliang HeFeifei HanPublished in: ICEBE (2016)
Keyphrases
- customer satisfaction
- factors affecting
- service quality
- customer service
- factors influencing
- information quality
- key factors
- customer retention
- online shopping
- service providers
- user satisfaction
- marketing strategies
- product design
- core competence
- internet banking
- electronic commerce
- call center
- customer support
- customer data
- real time
- customer reviews
- response time
- database systems